Privacy Policy

Zero Vibe LTD
Last Updated: 07/11/2025

This Privacy Policy explains how Zero Vibe LTD (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or use our services.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Data We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Company name (if applicable)

b. Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

c. Payment & Billing Information

  • Payment method details (processed through secure third-party providers such as PayPal, Stripe, or Wise)
  • Invoices and transaction records

We do not store your card details on our servers.

2. How We Use Your Data

We use your information for the following purposes:

  • To provide and manage our services
  • To communicate with you regarding projects, updates, or support
  • To process payments and maintain financial records
  • To improve our website and user experience
  • To comply with legal, tax, and regulatory requirements

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Performance of a contract – to deliver services you purchase from us
  • Legitimate interest – to improve services and prevent fraud
  • Consent – when you subscribe to newsletters or marketing

4. Data Sharing

We do not sell or rent your personal data.

We may share data with:

  • Payment processors (e.g., PayPal, Stripe, Wise)
  • IT service providers (hosting, maintenance, plugins)
  • Legal or regulatory authorities if required by law

All third parties comply with GDPR data protection standards.

5. Data Retention

We retain your personal data only as long as necessary:

  • Customer records: up to 6 years (for legal and accounting purposes)
  • Website analytics data: 12–24 months

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Analyse traffic & user behaviour
  • Personalise user experience

Users may disable cookies via browser settings.

7. Data Protection & Security

We implement appropriate technical and organisational measures to secure your data, including:

  • Encryption
  • Secure servers
  • Access restrictions

8. Your Data Protection Rights (EU/UK GDPR)

You have the right to:

  • Access, update, or delete your data
  • Withdraw consent at any time
  • Object to processing
  • Request a copy of your stored data
  • Report concerns to a Data Protection Authority

To exercise rights, email us at: admin@zerovibeltd.com

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the latest version.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 admin@zerovibeltd.com
📍 71–75 West Street, London, WC2H 9JQ, United Kingdom